| Gemguru.com wants to give you the best price possible for your shipping. Most orders are shipped within 48 business hours. You will be notified by email when your order has been shipped. Shipment transit times vary depending on the destination. Please consult the various shipping options below to choose the one that suits you best. FREE SHIPPING: We offer free shipping for SHIPMENTS exceeding US$ 150.00*. Free shipping option only applies to: 1) Regular shipping.
2) Parcels weighing less than 500 grams.
Regular Shipping :
| Destination Weight limitations |
Shipping cost |
Transit time |
Carrier |
| U.S.A.200 grams or less |
US$ 9.95 |
10-12 business days. |
USPS |
| Canada 200 grams or less. |
US$ 9.95 |
4-7 business days |
Canada Post (Air) |
| E.U. Countries 200 grams or less. |
US$ 19.95 |
10-12 business days. |
Standard Air Post |
| Other countries 200 grams or less. |
US$ 24.95 |
10-12 business days. |
Standard Air post |
Express Shipping :
| Destination Weight limitations |
Shipping cost |
Transit time |
Carrier |
| U.S.A. 200 grams or less. |
US$ 24.95 |
3-4 business days. |
Purolator or Fedex |
| U.S.A 200 grams or less. |
US$ 49.95 |
1-2 business days |
Purolator or Fedex |
| Alaska and Hawaii 200 grams or less. |
US$ 59.95 |
1-2 business days. |
Purolator or Fedex |
| Canada 200 grams or less. |
US$ 19.95 |
2 business days. |
Xpresspost |
| Canada 200 grams or less. |
US$ 40.00 |
Next day |
Priority courier |
| E.U. countries 200 grams or less. |
US$ 69.00 |
3-4 business days. |
Standard Air Post |
| Other countries 200 grams or less. |
US$ 79.00 |
3-4 business days. |
Standard Air Post |
Note: Transit time does not include order processing time which is usually 48 working hours.
Return Policy
We offer a 20-day return policy on your order once it has been shipped. If you intend to return your purchase, please GET AN AUTHORIZATION NUMBER within 20 days from the date of shipping, so that we can send you an authorization number to be applied to the outside of your return package. RETURNS WITHOUT A CLEARLY MARKED AUTHORIZATION NUMBER ON THE PARCEL WILL BE REFUSED. You will receive a complete refund of the purchase items less shipping and handling charges. Return shipping is at your expense and you will not be refunded for this charge.
Exceptions
Jewelry pieces that show signs of wear or jewelry pieces that have been altered or sized are not covered by this satisfaction guarantee. No refunds for items that are custom made including items that are engraved by us at the customer's request. Engraved items cannot be resold and therefore are not refundable. This guarantee does not cover lost items. We, at gemguru.com, must receive the returning item in order to give a replacement or refund. Please be sure to insure your return packages for the replacement value as we will not be responsible for items lost or damaged in transit. Please allow up to 20 days for us to process your return credit. |
